Terms and Conditions of Sale

These T&Cs govern the contractual relationship between Dakhlagon (the 'Operator') and any adult individual (the 'Customer') wishing to book a service via the website dakhlagon.com (the 'Website').

The Operator acts as an intermediary and booking agent on behalf of local service providers based in Dakhla, Morocco (the 'Local Partners'). The service is performed by these Local Partners, not directly by the Operator.

These T&Cs apply to the exclusion of any other document and may be updated at any time. The applicable version is that in force at the date of the order.

The Website offers online booking of the following services in the Dakhla region (Morocco): private day excursions, private transfers (airport, hotel, city centre), leisure activities (kitesurfing, quad, camel ride, horse ride), and combined tours.

Service descriptions are indicative and may be modified due to weather conditions, Local Partner availability, site conditions or local regulations.

Photographs illustrating the services are not contractually binding. They aim to faithfully represent the environments visited.

Prices are quoted in euros (€) inclusive of all applicable taxes. Prices include: the service itself, private transport to and from your accommodation in Dakhla, and Local Partner accompaniment.

Prices do not include: travel insurance, personal on-site expenses, or tips (entirely at the Customer's discretion).

The Operator reserves the right to modify prices at any time. The applicable price is that displayed on the Website at the time the Customer validates their order.

Bookings are made as follows: (1) The Customer selects the desired service(s) and completes the online booking form. (2) The Customer proceeds to online payment via PayPal. (3) A payment confirmation email is automatically sent to the Customer. (4) The Operator confirms the booking by email within 24 hours, including the Local Partner's contact details.

The contract is concluded upon receipt by the Customer of the Operator's confirmation email. All bookings are personal and non-transferable.

Payment is made exclusively online, by credit/debit card or PayPal account, via the secure PayPal platform (paypal.com). The Operator has no access to the Customer's banking data. The transaction is processed and secured directly by PayPal in accordance with its own terms and conditions available at www.paypal.com.

Full payment of the service amount is required online at the time of booking. No deposit is accepted.

No payment is requested from the Local Partner on the day of the service. Any request for additional on-site payment should be reported to the Operator immediately as an anomaly.

Pursuant to Article L221-28(6) of the French Consumer Code, the 14-day right of withdrawal does not apply to contracts for leisure services to be provided on a specific date or period.

Therefore, any confirmed and paid booking for a specific date is firm and final. The cancellation policy set out in Article 7 applies.

Customer cancellations must be sent by email to dakhlagon@pm.me. Refund conditions: cancellation more than 72h before the service — full refund; cancellation between 24h and 72h — 50% refund; cancellation less than 24h before or no-show — no refund.

Operator cancellations: in case of cancellation by the Operator due to circumstances beyond its control, the Customer will receive a full refund within 14 days or may opt to reschedule.

Date changes are subject to availability and must be requested by email at least 48 hours before the service. No penalty applies if made within this timeframe.

Scope: the Website allows the Customer to request room bookings at partner accommodation providers (the 'Partner Hotels'). The Operator acts as an intermediary; the accommodation service is provided by the Partner Hotel under its own house rules (check-in and check-out times, internal regulations) shown on its page. For accommodation, the provisions of this article prevail over Articles 4, 5 and 7.

Request and payment: when the request is made, the total amount of the stay is reserved on the Customer's payment method via PayPal (pre-authorisation) without being charged. The Partner Hotel has 48 hours to respond. The amount is only charged once the Hotel confirms; the contract is then concluded upon receipt by the Customer of the confirmation email. If there is no answer within this period or the room is unavailable, the request is cancelled and the reserved amount is released in full, free of charge.

Alternative dates: if unavailable, the Partner Hotel may suggest other dates. The amount initially reserved is then released. The Customer has 48 hours to accept one of the suggested dates — payment is then charged immediately and constitutes confirmation — or to decline them, free of charge. Without a reply within this period, the request is closed.

Pay later: where the Partner Hotel allows it and arrival is more than one month after the request, the Customer may choose to pay nothing when making the request. Once the Hotel confirms, a payment link is sent 30 days before the arrival day; payment must be made no later than 26 days before that day. Otherwise, the booking is cancelled at no cost to the Customer. Until payment, the Customer may withdraw free of charge by email to dakhlagon@pm.me.

Prices: prices are quoted in euros, all taxes included, for the full stay, the accommodation and services stated on the Hotel's page (e.g. board) and the extras selected. Any tourist tax is payable on site where the Hotel's page says so.

No right of withdrawal: pursuant to Article L221-28(12) of the French Consumer Code, the right of withdrawal does not apply to accommodation services provided on a specific date or period.

Booking without the cancellation option: once confirmed by the Partner Hotel, the booking is firm and non-refundable, including in the event of late arrival, early departure or no-show.

Cancellation option: where offered, the Customer may choose the cancellation option when making the request, for an extra €20 per booking. It allows free cancellation, by email to dakhlagon@pm.me, up to 72 hours before the arrival day (midnight, Morocco time) if the booking was made more than one month before that day, and up to 48 hours before in all other cases. The applicable deadline is stated in the confirmation email. The full amount paid, including the €20 supplement, is then refunded within 14 days to the payment method used; the supplement is only retained if the booking is not cancelled. After this deadline, the booking is non-refundable.

Changes: any request to change dates or room is subject to the Partner Hotel's agreement and availability; any price difference is charged or refunded to the Customer.

Cancellation by the Partner Hotel or the Operator: if a confirmed booking cannot be honoured (overbooking, closure, force majeure), the Customer will be offered accommodation of an equivalent or higher category; failing agreement, the Customer is refunded in full within 14 days.

The Operator is a booking intermediary. Its liability is limited to the proper handling of booking formalities and the effective connection of the Customer with the Local Partner.

The Operator shall not be liable for: failure by the Local Partner to perform the service; adverse weather conditions; government decisions or local regulations; accidents or personal/material damages occurring during the service.

The Operator strongly recommends that the Customer take out travel insurance covering cancellation, repatriation assistance and civil liability before departure.

Neither party shall be liable for failure to perform its contractual obligations if such failure results from a force majeure event as defined by French law (Article 1218 of the Civil Code), including natural disasters, epidemics, armed conflicts, government travel restrictions or border closures.

If a force majeure event lasts more than 30 days, either party may terminate the contract without penalty and the Customer will receive a full refund.

In accordance with French consumer law, the Customer has the right to use free consumer mediation to resolve a dispute amicably. The mediator designated by the Operator is: [NAME AND CONTACT DETAILS — to be completed].

The Customer may also use the European Online Dispute Resolution platform at: https://ec.europa.eu/consumers/odr

If no amicable resolution is reached within 60 days, the dispute may be referred to the competent courts.

These T&Cs are governed by French law. In the event of a dispute, the parties shall first seek an amicable resolution before any legal proceedings.

In the absence of amicable resolution, French courts shall have exclusive jurisdiction, subject to mandatory consumer protection rules applicable in the Customer's country of residence.